Customer Service and Sales Representative - Chattanooga

T-Mobile USA, Inc.

Job ID:
Employment Type:
Full Time - Regular
Job Level:
Day Job

Job Description

On-site Hiring Event !
Please join us on Wednesday, March 13th, for an in-depth and personalized look at T-Mobile!
You will view a presentation about our benefits, compensation, job requirements, and shifts,
test on-site, as well as participate in a job shadowing.
We will have two available sessions, 9:00 - 11:00 a.m. and 2:00 - 3:30 p.m.
Please feel free to apply and take the assessment at home before you come to the Hiring Event if you'd like;
it's not necessary to test on site if you don't wish to do so.
We look forward to meeting you in person!
T-Mobile, USA
6730 Customer Delight Drive
Chattanooga, TN  37421
Our friendly and knowledgeable Customer Service Reps let their interpersonal skills shine as they resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers across the U.S. In this role you'll be empowered to solve problems independently and make decisions that you consider to be in the customer's best interest. You'll also be able to keep up to date with our ever-evolving technology and translate this information into terms your customers can understand. While you'll have all the training you need to work independently, you'll also enjoy the support of an encouraging team and knowledgeable leaders so at the end of the day, you can feel good about the job that you've done. Plus, you'll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of your performance and the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile.

Job requirements

Minimum Required 
  • Six months to one year customer service experience
  • Call center and wireless experience a plus
  • Demonstrated competency in Windows
  • Keyboarding proficiency and use of automated systems
  • Stellar verbal and written communication skills
  • Strong problem solving skills
  • Ability to thrive in a lively working environment and multi-task
  • The flexibility to work weekends and other varied shifts as assigned
Minimum Required
  • High School Diploma/GED 
Based in Bellevue, Washington, T-Mobile USA, Inc. is a subsidiary of Deutsche Telekom AG (NYSE: DT) and one of the nation's leading companies in mobile communications. We serve more than 30 million customers nationwide and have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network and the value of our plans. At T-Mobile, we pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them.
You can also expect that it will be high energy from day one at T-Mobile: career growth, personal recognition, and diversity are all part of the mix. You'll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.

T-Mobile USA, Inc.

T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That why we’re here.